FREQUENTLY ASKED QUESTIONS
Orders are typically processed within 1-5 business days and tracking details are provided when orders ship. On rare occasions, orders may take longer to process.
If you have not received a shipping notice within 10 days of placing your order, email us at [email protected] and we'll assist.
The team is continuously working to streamline the delivery process and cut delivery times.
After placing an order, it typically takes 1-5 business days to process before being shipped out. You can edit the shipping address on an order here within 1 hour of purchase. Once the order is in transit, it should arrive within 10 days.*
A shipping notice containing the tracking information for your package will be sent to the email address linked to your order.
Deliveries generally happen during business hours so we strongly suggest you ship your order to a business address, if possible. Our packages are not branded to ensure discretion. All deliveries require a signature from a person of legal drinking age.
Please note that delivery to PO Box and APO/FPO addresses is not possible. Since we are unable to guarantee exact delivery dates, we do not accept liability for costs associated with shipping to temporary locations (hotels, holiday homes, etc.) in case of failed deliveries.
*Shipping times may vary depending on delivery location. Private releases or pre-ordered items do not follow standard shipping times.
When your order is shipped, we will send you a confirmation email with the tracking information.
As a reminder, our partners typically take 1 to 5 business days to process orders. Once the order is processed, you'll receive your shipping confirmation to your email. Please allow up to 72hrs for the shipping label to go live in the shipper's system!
Yes, we ship to all states within the US, Europe, Asia, Africa, Australia and Canada.
Please note that we do not offer returns based on taste preferences or a change of heart. However, we are committed to customer satisfaction, so if you experience a problem with your order, let us know within 7 days from the delivery date and we'll be happy to assist with your request.
When submitting a support request, please include the following information:
- your order number
- an explanation of the issue
- a photo of the package and the contents of the package you received.
We will do our best to make it right!
CONTACT US FOR ANY QUESTIONS
Shipping uses FedEx to deliver wine and accessories in states (where legal), while Delivery service delivers wine, beer and spirits (where legal) to customers within selected time slots using third party delivery services.
We use FedEx, UPS and USPS to ship wine and accessories in states where legal.
We ship tequila with US, Europe, Canada and Australia.
Due to state restrictions, we cannot ship alcohol to all addresses.
The shipping rate will be based on the weight of the contents and the service selected for shipment. The rate for each selection will be reflected in your shopping cart and will update as items in the cart are added or removed.
At this time, we do not have licensing to ship items over a specific alcohol content.
At this time, we do not offer free shipping. Shipping fees are determined by FedEx.
Certain states do have restrictions. If you have an order that is over the limit, we will contact you to reduce your order to meet the limits.
The available options for shipping are: Overnight, 2-Day Air and Ground. In most cases we are shipping within the ship to state, which allows Ground shipping orders to deliver in one to two business days. Overnight and 2-Day Air delivers Monday-Friday only. Ground service includes delivery through Saturday.
We process and ship orders the same business day when received before 3 p.m. local time. Shipping orders placed after 3 p.m. local time will ship the following business day; those placed after 3 p.m. on Friday will ship the following Monday, regardless of delivery method.
Customers can use FedEx Delivery Manager, an easy, no-cost option offered by our shipping partner. It’s the most efficient way to manage delivery of your FedEx shipments.
Upon delivery, our delivery partners will ask to see the receiver’s ID to ensure they are 21 or older. The receiver will also be required to sign for the order. If you are unable to be home, we will make two additional attempts to deliver your order, and then it will be held at the shipper’s distribution center.
Anyone over the age of 21 at the delivery address will be able to receive the order.